How can we help?
Whether you're thinking about treatment or already on it, our team is here to help. Choose where to start, or send us a message and we'll point you to the right person.
Before you get in touch
Many answers are already in your account. These are the quickest routes for the most common questions.
Where's my order?
Order and delivery updates appear in your account as soon as they change. If something looks wrong, message us with your order number.
View my orders →About my consultation
Your consultation status is in your account. If a prescriber needs more information, we'll contact you directly.
Check my consultation →Changing or pausing treatment
Please talk to us before changing your dose or stopping. Choose “A treatment question” in the form and our clinical team will reply.
Ask a treatment question →We aim to reply within 2 hours during opening hours. Messages sent outside those hours are answered the next working day.
If your question is clinical, choose “A treatment question” in the form. Our team will pass it to a prescriber, who may contact you directly.
Message us as soon as possible and include your order number. [cancellation and change policy to be confirmed]
Tell us by choosing “A treatment question” in the form and our clinical team will advise you. You can also report side effects to the MHRA through the Yellow Card scheme. If you feel very unwell, call NHS 111, or 999 in an emergency.
Message us with your order number and your new details. [update process to be confirmed]
Yes. We handle your personal and health information as set out in our privacy policy.